Usability & Acceptance of Technologies
Here we offer:
- Focus-Groups (Elaboration of indicators of quality, evaluation of products, services, technologies)
- Test-Customer Processes - Measurement of the quality of services and products by means of Test-Customers (Silent-Shopping/Mystery Shopping)
- Support in personnel and organizational development
- Surveys among end-users and usability-testing of services and products
- Evaluation of interventions, programs, products, technologies, etc.