Personal experiences and attitudes are usually the basis on which questions of personal mobility and the choice of means of transport are dealt with.
In our analysis on mobility behaviour, we consider the fact that humans, transport, environment and technology are interrelated. Accordingly, our recommendations relate to the design of user-friendly technology and infrastructure as well as to user-oriented communication (communicating planning).
The dismantling of barriers in the environment and the motivation to an economic, social and environmentally sustainable mobility are further fundamentals of our recommendations.
ZEUS supports local and national traffic
companies and authorities in service strategies and quality management
for an attractive public transport / regional rail. To this end, we
offer a variety of consulting and analysis modules (e.g. customer
satisfaction surveys, quality measurements, test customer deployments,
acceptance testing) - either as a comprehensive quality assurance
package or in individual modules.
Measurement of service quality in public transport:
- Population Surveys, Customer Satisfaction Surveys (CSS)
- Mystery Shopping Studies (MSS)
- Quality ratings - open test
For traffic companies and authorities we offer a test-customer method (or Silent Shopping, Mystery Shopping) which is tailored for the public transport and oriented to the requirements of DIN 13816. In the context of this method, test-customers examine carefully the service quality in local and regional traffic. Depending on needs and quality features to be tested, our staff will conduct concealed tests as a test-customer or open tests as a quality evaluator. Based on this analysis, we offer customized solutions to assist businesses in organisational processes or the implementation of personnel development measures.
It is our goal that people can move
safely in today´s mobile society. That´s why we combine the scientific
expertise of transport economics with the knowlegde from psychology. Our
experience shows that the number of road accidents can be reduced
significantly by a detailed accident analysis and the implementation of
prevention recommendations. We have already been successful in our
projects to reduce traffic accidents among children in several cities in
In our field of work "Noise effects & noise protection" we deal thoroughly with the impact of traffic noise on people ... [learn more]