Personal experiences and attitudes are usually the basis on which questions of personal mobility and the choice of means of transport are dealt with.
In our analysis on mobility behaviour, we consider the fact that humans, transport, environment and technology are interrelated. Accordingly, our recommendations relate to the design of user-friendly technology and infrastructure as well as to user-oriented communication (communicating planning).
The dismantling of barriers in the environment and the motivation to an economic, social and environmentally sustainable mobility are further fundamentals of our recommendations.
ZEUS supports local and national traffic companies and authorities in service strategies and quality management for an attractive public transport / regional rail. To this end, we offer a variety of consulting and analysis modules (e.g. customer satisfaction surveys, quality measurements, test customer deployments, acceptance testing) - either as a comprehensive quality assurance package or in individual modules.
Measurement of service quality in public transport:
- Population Surveys, Customer Satisfaction Surveys (CSS)
- Mystery Shopping
- Quality ratings - open test
For traffic companies and authorities we offer a test-customer method (or Silent Shopping, Mystery Shopping) which is tailored for the public transport and oriented to the requirements of DIN 13816. In the context of this method, test-customers examine carefully the service quality in local and regional traffic. Depending on needs and quality features to be tested, our staff will conduct concealed tests as a test-customer or open tests as a quality evaluator. Based on this analysis, we offer customized solutions to assist businesses in organisational processes or the implementation of personnel development measures.
It is our goal that people
can move safely in today´s mobile society. That´s
why we combine the scientific expertise of
transport economics with the knowlegde from psychology.
Our experience shows that the number of road accidents
can be reduced significantly by a detailed accident
analysis and the implementation of prevention
recommendations. We have already been successful in our
projects to reduce traffic accidents among children in
several cities in North Rhine-Westphalia.
In our field of work "Noise effects & noise protection" we deal thoroughly with the impact of traffic noise on people ... [learn more]