Usability & Acceptance of Technologies

Here we offer:
  • Focus-Groups (Elaboration of  indicators of quality, evaluation of products, services, technologies)
  • Test-Customer Processes - Measurement of the quality of services and products by means of Test-Customers (Silent-Shopping/Mystery Shopping)
  • Support in personnel and organizational development
  • Surveys among end-users and usability-testing of services and products
  • Evaluation of interventions, programs, products, technologies, etc.